Job Operations - Change Management - Associate

Proxymity does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants

About Proxymity

Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products, focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.

About Us - Proxymity

Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, Manchester, New York, Tel-Aviv, Melbourne.

What we’re looking for:

Smart, energetic and inquisitive individuals to join our core Operations team in Manchester. You will perform a critical role in delivering and supporting first class operational execution and client support through the Proxymity platform and ancillary systems and processes.

You will become a key contributor throughout the growth phases of Proxymity, supporting various pivotal activities and will have the opportunity to expand and develop your remit and role as the needs of the business continue to grow.

Core Responsibilities:

The core responsibilities for this role include, but are not limited to:

• Ensure Operational readiness in response to the change agenda
• Be aware of upcoming market, client, product or technology changes and the associated operational impacts
• Develop and maintain a core understanding of the various operational processes and controls
• Participate in the review and sign off of change agenda documentation and procedures
• Partner with internal stakeholders to agree requirements with clients
• Provide training to internal and external stakeholders
• Participate in robust testing of new / amended processes and technologies
• Perform post implementation monitoring
• Ask questions to challenge the status quo
• Partner with core Operations teams identify opportunities for process, platform and control environment improvements
• Review, understand, and operate within Standard Operating Procedures and be responsible for maintaining their integrity through continuous review and validation
• Proactively seek opportunities for self-improvement
• Understand the goals and objectives of the team, ensuring personal contributions and work execution align
• Assist with the training of new employees to the team
• Create a culture of inclusion and belonging, leading by example
• Escalate issues and / or concerns that impact the business, your role or personal wellbeing in a timely manner
• Be an ambassador for the team, Operations and Proxymity, always

Requirements

• Strong attention to detail
• Excellent written and verbal communication skills
• Team orientated with the ability to build positive relationships and work collaboratively with internal and external partners, peers and clients
• Ability to work self-sufficiently with strong organisational skills
• Ability to execute in a high pressure, fast paced environment
• Flexibility to manage changing priorities and respond to time constraints
• Fast learning to understand complex business processes and take initiative to acquire necessary knowledge
• Seeks and acts upon feedback with a focus on personal development
• Understanding of the Securities Services industry and Asset Servicing products, or similar
• Working experience within an operations environment
• Experience of working within a start-up / scale-up organisation
• Experience of operational workflow management tools and processes
• Practical experience of working with remote teams
• Knowledge of programming / coding languages and applications
• Working knowledge of Microsoft applications
• Desire to develop technical skills to build effective solutions for the business

Benefits

• Headspace subscription
• Birthday off in addition to annual leave
• Access to Absorb Learning
• Improved family-friendly policies
• Hybrid working
• Choose your tech
• 2 duvet days a year
• 1 volunteer day a year
• 4-week sabbatical after 4 years at Proxymity
• Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year.
• A company wins programme
• Companywide panels on variety of subjects like diversity and inclusion, wellbeing etc.
• A dog friendly office
• Complementary snacks and drinks in the office

To assist us with evolving our DEI efforts and ensuring our process is as inclusive as possible, we will be sending out a brief diversity and inclusion survey for you to complete if you choose to apply for this position. This will be completely anonymous and is in no way tied to your application. If you could please take a few minutes out of your day to complete this that would be much appreciated.